Ducted Heating
Service, Maintenance & Repairs
How Does Ducted Heating Work?
A ducted heating system consists of three main components — the heater, ductwork system, and wall control. The heater draws air from your home through a central return air vent, where it is warmed before being distributed through a network of ducts to outlets in each room. The wall control, typically located in a central area such as the lounge room, allows you to adjust and maintain your desired comfort level with ease.
When your heater is properly maintained, it provides consistent, efficient warmth throughout your home. However, without regular servicing, dust and debris can build up in the filters and ductwork, restricting airflow and reducing heating performance. A clogged filter or faulty ignition can also cause your system to blow cold air or fail to heat properly.
Here’s Why You’ll Love Gastek’s Ducted Heating Service.....
At Gastek Heating and Cooling, is a family-owned business for over 20 years in Melbourne, we truly care about our customers and take pride in delivering an exceptional experience from start to finish. Our expert team is dedicated to providing outstanding customer service and quality workmanship on every job, ensuring your heating system operates efficiently, safely, and effectively for many years to come. We believe great service goes beyond repairs — it’s about being reliable, transparent, and committed to your comfort and peace of mind every step of the way.
- Fully Equipped with Spare Parts– Our technician's vans are fully stocked with all major Brivis replacement parts, so most issues can be resolved on the spot. So we don't have to return, saving you money!
- Expert Fault Finding - With more than 40 years of hands-on experience servicing Brivis ducted heaters, our technicians genuinely love what they do and are experts at diagnosing and resolving even the toughest problems.
- Parts with Warranty – Enjoy peace of mind with a manufacturer’s warranty on all replacement parts we install.
- Expert Advice – Our technicians are factory trained by Brivis and are continuously updating their skills and product knowledge. You'll receive clear, honest feedback on the condition of your system and recommendations to keep it performing at its best or if a replacement is necessary.
- Ongoing Reliability – Our technicians will share their up-to-date knowledge and practical tips to help you run your unit efficiently and cost-effectively year-round.
Authorised Brivis Service Partner
Gastek Heating and Cooling has been proud to be Melbourne’s largest authorised Brivis Service Partner for ducted heaters and evaporative coolers for 21 years. We manage all Brivis service, repair, and warranty work across Melbourne’s northern and eastern suburbs, delivering trusted expertise and reliable support to thousands of customers every year.
How Often Does Your Ducted Heater Need Servicing?
In line with Energy Safe Victoria’s recommendations, we suggest having your ducted heater serviced every two years by a qualified and experienced technician. Regular servicing helps ensure your system operates safely, efficiently, and reliably. During every service, our technicians perform a comprehensive carbon monoxide test and record the results, along with detailed notes on your system’s performance and any maintenance recommendations to keep it running at its best.
Service Reminders - Our Commitment to You
As part of our long-term commitment to customer care and maintaining lasting relationships, we’ll remind you when your next service is due. It’s our way of ensuring your system continues to operate safely, efficiently, and without hassle — giving you complete peace of mind year after year.
Professional Ducted Heater Service
Why Regular Cleaning & Servicing Matters
Routine professional servicing ensures every component functions as it should — from the ignition and pilot light to the thermostat and duct connections. Our technicians inspect, clean, and test your system, common issues they often identify include:
- Rooms take ages to heat due to restricted airflow caused by dirty or blocked filters
- Ignition or pilot light faults that can prevent heating altogether
- Loose wiring or tripped safety switches from overworked systems
- Damaged or leaking ductwork that reduces warm air distribution
- Unusual noises or odours, which may indicate mechanical or electrical faults
If you notice your heater making unusual sounds, emitting a burning smell, or not distributing air evenly, it’s important to turn it off and have it professionally inspected. Attempting repairs yourself — especially on gas or electrical components — can be dangerous.
What Makes a Regular Heater Service Worth It?
Regular servicing of your ducted heater is essential for maintaining performance, safety, and efficiency. Over time, dust, debris, and general wear can affect how well your system operates — which is why routine maintenance by a qualified technician makes such a difference.
Here are the key benefits of getting your ducted heater serviced regularly:
Save Money on Running Costs - By Improving efficiency. A clean, well-maintained system runs more efficiently, using less energy to heat your home and helping reduce your power bills.
Enhanced Safety – Regular carbon monoxide testing and system checks ensure your heater operates safely and reduces the risk of gas leaks or other hazards.
Longer Lifespan of Your Unit – Preventative maintenance helps avoid major breakdowns and extends the life of your heater, protecting your investment.
Better Air Quality – Cleaning filters and ductwork removes dust, allergens, and debris, providing cleaner, healthier air for your home.
Consistent Comfort – Regular servicing helps your system maintain even heat distribution throughout your home, keeping every room comfortable.
Reduced Repair Costs – Early detection of issues prevents costly repairs and unexpected breakdowns during peak winter months.
Keeping up with regular servicing ensures your heater performs at its best — safely, efficiently, and reliably — year after year.
Inside a Gastek Service: What You Get
- Carbon monoxide testing for safety
- Filter cleaning to remove dust, pet hair, and odours
- Inspect, remove & clean fan and assemble
- Inspect and clean the motor
- Clean out the burners (we often find blockages from spider & ants nests)
- Airflow and temperature testing
- System performance report and provide recommendations
Our technicians record the results of each service, including the carbon monoxide test and system performance details, giving you complete confidence in the safety and reliability of your heating system.
Ducted Heating Repairs
Our Brivis trained service technicians have the knowledge and experience to fault find and identify any underlying issues your ducted heater may have. We carry a full range of equipment to ensure your heater is fully operational before we leave.
How to Save on Your Heating Bill
Frequently Asked Questions
We Handle All Brivis Heating Error Codes
Brivis Ducted Heating Error Codes
What Does the Error Codes Mean?
At Gastek, we frequently receive service calls for a range of common Brivis ducted heating error codes. Our experienced technicians can quickly diagnose and repair these issues to get your system running safely and efficiently again.
Fan-related errors: 30, 60 & 65
What does it mean? These codes usually indicate a problem with the fan motor, airflow, or speed sensors.
Gas-related errors: 50, 55, 56 & 71
What does it mean? These typically point to gas supply, ignition, or burner issues that require prompt professional attention.
Overheating errors: 35, 40, 41 & 42
What does it mean? These errors often mean the system is running too hot — caused by restricted airflow, blocked filters, or faulty sensors.
🛠 The Service Spanner Icon Has Appeared on the Controller
When your heater reaches a set number of operating hours, a spanner symbol will flash once per second on the Brivis Networker controller. This is a service reminder, not necessarily a fault. The spanner may also appear after a recent service, as the internal clock cannot be reset automatically.
To clear the icon on Brivis StarPro SP and BX5 models:
- Turn the system off.
- Press the ‘Fn’ button, then press button ‘1’.
- The word ‘RESET’ will appear on the LCD screen next to button ‘4’.
- Press button ‘4’ to reset your heater.
Tip: Each button must be pressed quickly. Don’t press and hold them during the sequence.