DUCTED HEATING 
Service, Repairs and Installations

Gastek Heating and Cooling are a professional, friendly and reliable family owned business located in Melbourne. We are an authorised service agent for Brivis and service the northern and eastern suburbs of Melbourne.

All of our technicians are factory trained by Brivis with their knowledge and experience in fault finding and solving any underlying issues your ducted heater may have.

We are committed to providing you with outstanding customer service and workmanship to ensure your heater works efficiently and effectively for many years to come.

We recommend that you have your ducted heater serviced every 2 years by an experienced service technician to ensure your unit is working efficiently and be carbon monoxide tested recommended by Energy Safe Victoria.

Professional Service

Ducted Heating Service, Maintenance & Clean

Energy Safe Victoria recommend servicing gas ducted heaters every 2 years. Regular maintenance helps prevent costly breakdowns especially throughout peak periods of use. 

Our service includes cleaning the fan, motor and burners which can cause blockages. An inspection of the gas, pilot, thermocouple, and general operations of the unit is also included. A carbon monoxide test is performed on completion of every service or repair.

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Ducted Heating Repairs

Our Brivis trained service technicians have the knowledge and experience to fault find and identify any underlying issues your ducted heater may have. We carry a full range of equipment to ensure your heater is fully operational before we leave.

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Ducted Heating Frequently Asked Questions

  • There’s a gas smell coming from the heater

    Potentially a dangerous problem that requires immediate attention. It is worth remembering some heater faults can create carbon monoxide gas that can escape into the atmosphere and cannot be detected by smell.

  • Heater is making a loud noise

    Could be an issue with the fan or injectors. A service will diagnose and rectify the problem.

  • Pilot light is out / or won’t light

    One of the most common problems with the older style ducted heaters. It can be due to the injectors requiring a standard service as recommended by manufacturers every 2 years.

  • Unit has a burning smell

    This indicates the fan may not be operating. A standard service call is required to diagnose and resolve this issue.

  • There’s no airflow

    This indicates either an electronic issue or a ducting problem. This fault can be diagnosed quite easily.

  • Heater has minimal airflow

    Most likely a ducting issue but can also indicate an issue with the fan.

  • Heater is blowing cold air

    Usually a gas or pilot light related issue. This will require an experienced service technician to diagnose and locate the fault. 

  • Unit tripping the power

    Could be a potential short in the electronics or a fault with an electrical component. This can be diagnosed and repaired with a service call. 

  • Thermostat isn’t working

    This can be a problem with the wiring, circuit board or the thermostat itself. It is quite easy to fix as our service technicians carry a range of thermostats on board.

  • Thermostat is blank

    Likely to be a faulty cable to the thermostat, a power issue or a circuit board problem. This requires a service call to rectify.

Troubleshooting

Coming Soon

We also receive calls for a number of common Brivis Heating error codes:
Errors 30, 60 & 65 are fan related
Errors 50, 55, 56 & 71 are gas related
Errors 35, 40, 41 & 42 are overheating related
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