Frequently Asked Questions

 

How long will my heater service take?

Normally we allow 30-40 minutes, however, each circumstance is very different.

How often should I service my gas Ducted heater?

Energy Safe Victoria (ESV) recommends servicing your unit every 2 years.

Do you do the Carbon Monoxide testing?

Yes, we complete CO testing on all units as parts of our service, this is recommended by ESV and we use the recommended detectors, as per the advice of ESV.

Do you clean out the ductwork?

No, we only service the unit and all the components of the unit. This includes the fan, motor and component that generates air.

Do you charge a per 15 minute rate on top of call out labour fee?

No, we charge a flat rate regardless of the time we are on site.

Do you carry parts to repair the heater or cooler on the same day?

Gastek is a service agent for BRIVIS & COOLBREEZE. All our vehicles are fitted out with the complete range of these parts and we are able to fix on the same day, in most cases. If you have another brand of appliance we will endeavour to bring parts with us providing the model information is given prior to the appointment being made.

What brand heaters do you service?

Brivis, Braemar, Vulcan, Rinnai, Gasglo, Stadt.

What area do you service?

We service the North East & South suburbs of Melbourne.

Do you service the West?

No, unfortunately we don’t service the West at this point in time.

If my heater is blowing cold air is that a major repair?

This could be a number of issues and until one of our technicians can inspect the unit, we cannot tell whether it is a major or minor issue. Have a look at our Common Ducted Heating Issues page for more info.

Do you do new heaters?

Yes, we do install change over heaters.

Do you do new installation?

No, we concentrate mainly on maintenance on gas heaters & evaporative cooling units.

Is your company able to recommend an installation company?

Yes, please call our office if you need a referral.

How soon can you fix my heater or cooler?

Normally our turnaround time is 24- 48 hours depending on your location.

Does your company work after hours or weekend?

We offer an after-hours emergency service which does come with an after-hours call out fee.